Our Policies
 

Discreet Shopping, Shipping & Billing
We protect our privacy and personal information. Orders are shipped in plain boxes or envelopes. Our name or logo don't appear on the address label or billing statement.

 

Orders are shipped via  USPS Priority mail. Please allow up to 3 to 5 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. All orders require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know (cherokeeassmold@gmail.com).
 

Orders outside the USA  are shipped via USPS and can take anywhere from 5 business days to 3 weeks depending on the destination. When clicking the “CHECKOUT” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.


At cherokeeplayhouse.com we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.   We do not offer satisfaction returns. 

Re

Refund Policy
Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.



Dedicated Customer Service 
- Call, email or chat with us 24/7 if you have any questions or need help.